Delivery
Philip Morris & Son will try to despatch all orders within 48 hours of the order being received, however this may not always be possible, due to unforeseen events such as temporarily being out of stock. Therefore please allow up to 28 days for delivery.
We use 3 methods of Delivery, Royal Mail which will be delivered with your normal mail, Interlink Express Couriers who deliver the day after dispatch, leaving a card if there is no-one in, they will require a signature on delivery unless instructed otherwise it is therefore important to provide us with a manned address for delivery or instructions. Finally we may have goods dispatch direct from the manufacturer.
Should your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending the goods out a second time.
If you wish to guarantee next day delivery please contact us directly on 01432 377089 Mon-Fri 01432 269501 on Sat, and have your order details ready when you call.
For international shipping please see our international terms and conditions below. If you would like delivery to a location not listed please contact us on 01432 377089 Mon-Fri 01432 269501 on Sat if you would like to request this service.
Postage and Packing costs
Our postage and packing charges work on a sliding scale, in an attempt to be fair to all. This scale is designed to work on order value- the heavier an item or items are, the more it will cost for delivery. Our postage and packing charges range from £0.00 GBP to £45.00 GBP. The postage you will be charged on an order can be viewed in the shopping basket in the top right hand corner.
Some products have a fixed postage cost which will be added to the overall delivery cost. A product may have a fixed cost due to a special offer on postage on that product or due to the size and weight of a product making it difficult to delivery. Products with fixed postage cost have the postage displayed on the individual product page.
Philip Morris & Son may offer free postage on some items or orders over a certain value from time to time. Should these orders be returned to us for reasons other than a fault, Philip Morris & Son reserve the right to charge a handling fee of £5.50GBP per consignment, to cover administration costs.
Philip Morris & Son may also choose to promote their website by distributing special offer codes giving discount on postage, which must be used before the expiry date of the offer
If you would like to make special arrangements for delivery please contact us directly.
International Terms and Conditions
The below Terms are in addition to the above domestic Terms and Conditions.
Currency/Pricing
All transaction will be made in GBP (£). The currency converted prices shown are as a guide only. The card issuer will decide the final conversion rate and any commission charges due. If you have any questions regarding this please contact your card issuer.
International Deliveries
All deliveries will be sent with our courier company and will require a signature on delivery. European Deliveries may take up to 7 working days for delivery to be completed from the date of dispatch. International shipping charges like domestic charges reflect the costs Philip Morris & Son are charged for delivery.
Product Range available
Unfortunately we are not able to offer our full range of products for international delivery due to the Size, Weight and Nature of some products. On selecting your delivery region the website will display if we are unable to deliver a product to your region.
VAT Exemptions Areas.
On selecting your delivery region prices will change to show VAT exempt prices. This will be indicated by text under the price.
Tariffs and Import Tax
Any additional charges levied on products are the responsibility of the purchaser/importer.
International Returns
Our returns policy is the same through out the world (please see our returns policy). We advice all shoppers to check measurements etc of a product before purchasing to avoid additional costs when exchanging or returning an item.
Special offers such as free postage may only apply to the UK.
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